Refund Policy

Try before you pay

Every workspace starts with 20 free designs and no time limit, so you can test the brand kit, AI concepts and every export size before buying a plan.

Monthly plans

Monthly plans can be cancelled at any time and stay active until the end of the current month. We do not refund part-used months, except where a billing error was ours.

Yearly plans

• Ask within 14 days of a new yearly purchase for a full refund, as long as fewer than 100 design credits have been used.
• After 14 days, yearly plans are not refundable, but you can switch off renewal at any time.
• Renewals can be refunded if you ask within 7 days of the renewal date and have not used credits since.

Seats

Removing a seat takes effect from the next billing cycle. Seats added mid-cycle are charged pro rata and are not refunded for that cycle.

Credit top-ups

Unused credit top-ups can be refunded within 14 days of purchase. Used credits cannot be refunded.

Service problems

If a serious outage stops you from using a paid plan for more than 24 hours in a row, we add service credit to your account in proportion to the time lost.

How to ask for a refund

• Write to the Studio Desk from the email of the workspace owner.
• Include your workspace name and the invoice you want refunded.
• Approved refunds go back to the original payment method within 7 to 10 working days.